Customer Service Co-ordinator

Are you looking for a new challenge in 2020? Are you passionate about providing outstanding Customer Service? Do you care about your Customers and take pride in your work? If you do then look no further; we are looking for positive, motivated individuals to join our award-winning team.

Morgan Price International Healthcare Ltd was formed in 1999 and specialises in the provision of International Private Medical Insurance (IPMI). We have offices in the United Kingdom, United Arab Emirates and Thailand and are offering a fantastic opportunity to start a long, valued and successful career.

As a Customer Service Co-ordinator, your role is to offer outstanding customer service and a seamless customer journey for our existing and new customers. This is a varied role working closely with our Finance and Claims teams to provide first-rate administrative support to our Customers.

Responsibilities

• First point of contact for our customers whether taking calls or responding to emails
• Building and maintaining relationships with our customers, providing support before, during and after inception of their policy
• Provide customers with product and service information, and explain features and benefits in a clear and transparent language
• Create, issue and manage quotations and policy documents ensuring both are processed in accordance with company guidelines, agreed Service Level Agreements (SLAS) and Financial Conduct Authority (FCA) requirements
• Continuously demonstrate the company values and embody this through all work practices
• Maintaining knowledge of our products and services
• Resolve queries and questions effectively
• Input data into our in-house systems
• Maintain digital and paper files
• Act in a professional and empathic manner
• General administration with flexibility to perform other duties, as and when required to ensure the smooth running of the company

Person Spec

• Excellent organisational and coordination skills, as well as a keen eye for detail and the ability to deal with sensitive and highly confidential information appropriately
• Professional and friendly telephone manner
• Experience of working within customer services or administrative roles
• Multi-tasking abilities
• Ability to listen to customer requirements and problem solve
• Experience and capability of working toward deadlines
• Determination to exceed customer expectations and work around obstacles to provide an efficient and effective service
• Approachable team player who is quick to adapt to changing priorities

Personal Qualities & Attributes

• Self-awareness
• Honesty
• Fairness and consistency
• Team player
• Professional and well-presented
• Self-motivated
• Can-do attitude

Benefits

• 22 days annual leave, plus 8 Bank Holidays
• Free on-site parking
• Company Pension Scheme (after 3 months)

After successful completion of probation:

• Private medical insurance (taxable benefit)
• Life Plan (4 times salary)
• Company sickness scheme
• Opportunity for progression

To apply, please send your CV and covering letter to the HR Manager at careers@morgan-price.com

Candidate Consent

So we can process your application, we are required to handle your personal data and are required by law to obtain your consent to do so. For more information on the data we require, and how we handle your data, please visit our company privacy policy by clicking here.