Make a claim
Making a claim on your policy
Once you have an Evolution Health policy with Morgan Price our claims procedure is simple. All you need to do is follow the steps below:
Medical Emergency Claims
1. Where possible you should contact our helpline within 48 hours so they can assist you and arrange payment etc.
2. Call the helpline number located on the back of your membership card:
+44 (0) 3300 581 668 or email: assistance@emaglobal.com.ph
3. Select option 2 - A treatment guarantee form will not be required for emergency cases.
Non-Emergency Claims
All claims should be submitted in line with the claims procedure in your policy wording but as a summary:
IN-PATIENT CLAIMS
1. Where possible you should contact our helpline within 48 hours so they can assist you and arrange payment etc.
2. Call the helpline number located on the back of your membership card:
+44 (0) 3300 581 668 or email: mpclaims@morgan-price.eu
In most circumstances we can then arrange to pay the hospital directly.
Non-Emergency Claims for German Speaking Assistance
All claims should be submitted in line with the claims procedure in your policy wording but as a summary:
1. Where possible you should contact our helpline within 48 hours so they can assist you and arrange payment etc.
2. Call the helpline number located on the back of your membership card:
+44 (0) 3300 581 668 or email: euroclaims@morgan-price.eu
In most circumstances we can then arrange to pay the hospital directly.
OUT-PATIENT & DENTAL CLAIMS
1. Visit your physician or dentist in the usual way, remembering to take a claim form with you and request the physician/dentist to complete page 3 of the form.
For all claims please download the claims form
2. Pay for the treatment yourself – make sure you get a receipt.
3. Complete the full claim form and send it to us together with all supporting information, original invoices and/or receipts, to mpclaims@morgan-price.eu or to the postal address stated on the form. Remember to keep a copy for your records.
A bank details form can also be downloaded if required.
We would remind you that all claims should be submitted within 3 months of the date of treatment otherwise they will not be considered for reimbursement.
For members seeking treatment in the UK, helpful information about consultants and private hospitals is available on the website of the Private Healthcare Information Network:
The full claims procedure can be found in your policy wording. Since the procedure for claiming is different depending upon the policy that you have, please ensure you read the section in your policy wording on claims and making a claim to ensure you are not penalised and to avoid co-insurance being applied to any reimbursement payment.